Privacy Statement

Last updated: June 2026

At Rise & Shine Plan Management, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the NDIS Practice Standards.

This Privacy Statement provides a summary of how we collect, use, store and protect your personal information. For more detailed information, please refer to our Privacy Policy.

With your consent, we may collect personal information including:

• Your name, address, phone number and email address.
• Your NDIS participant number and plan details.
• Details of your nominee, guardian or authorised representative (where applicable).
• Information about your disability, supports and service providers required to deliver our Plan Management services.
• Information you provide through our website, contact forms or enquiries.
• Limited website usage information collected through cookies and analytics tools.

You may choose not to provide certain information; however, this may affect our ability to deliver our services.

We collect and use your information to:

• Deliver Plan Management services.
• Process and pay invoices.
• Monitor your NDIS budget.
• Communicate with you and your nominated representatives.
• Liaise with service providers and the NDIA where authorised.
• Meet our legal, contractual and regulatory obligations.
• Improve our services and website.

We will only use your information for these purposes unless you provide further consent or we are required or authorised by law.

We only disclose your personal information where necessary to provide our services or where required by law. This may include:

• The National Disability Insurance Agency (NDIA)
• Registered and unregistered service providers
• Your nominee, guardian or authorised representative
• Government agencies and regulators where required

We never sell or trade your personal information.

Our website uses cookies and analytics technologies, including the Meta Pixel, to help us understand how visitors use our website and to measure the effectiveness of our advertising.

These tools collect general website usage information and do not identify your disability or make assumptions about your health.

You can manage your cookie preferences through your browser settings and your advertising preferences through your Meta (Facebook and Instagram) account settings.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

Information is stored securely, access is restricted to authorised staff, and our team receives ongoing training in privacy and confidentiality. Records are retained and securely destroyed in accordance with legislative requirements.

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Withdraw your consent where applicable.
• Make a privacy complaint if you believe your information has not been handled appropriately.
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If you have any questions about your privacy or wish to access or update your personal information, please contact us:

Rise & Shine Plan Management
📧 info@riseandshinedisability.com.au
📞 02 8279 6313

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission or the Office of the Australian Information Commissioner (OAIC).

For detailed information about how we collect, use, disclose, store and manage your personal information, including how to make a privacy complaint, please read our Rise & Shine Privacy Policy.